At Captain’s Custom Shop, we take pride in our craftsmanship and the quality of materials we use to create your custom projects. We understand that investing in custom furniture and cabinetry is a significant decision, and we want you to have peace of mind knowing that your investment is protected.
Labor: We guarantee that all assembly and craftsmanship involved in creating your project are free from defects. If any issues arise due to our workmanship within the first two years, we will repair or replace the affected parts at no cost to you.
Materials: We use only high-quality materials in our projects, and we stand by their durability. If any material defects become apparent within the first two years, we will address the issue by repairing or replacing the defective parts.
Hardware & Outsourced Components: Hardware, hinges, drawer slides, and other outsourced components are covered under their respective manufacturers’ warranties. These warranties remain in force throughout their individual terms, and any claims related to manufactured products or equipment must be made directly to the manufacturer. We are happy to assist you in identifying the appropriate manufacturer and warranty terms for any component used in your project.
Normal Wear and Tear: Our warranty does not cover damage or wear that results from normal use or aging. This includes scratches, dents, and other minor imperfections that can occur over time.
Improper Use or Maintenance: Any damage caused by improper use, neglect, or failure to follow care and maintenance guidelines is not covered under this warranty.
Third-Party Modifications: Alterations or repairs made by anyone other than Captain’s Custom Shop void the warranty.
If you encounter any issues with your custom piece that you believe are covered under our warranty, please contact us promptly. We will work with you to assess the problem and determine the best course of action. To initiate a claim, please provide:
1. A detailed description of the issue.
2. Photographs of the affected area.
3. Proof of purchase or original order details.
You can reach our customer service team at sales@captainscustomshop.com or (888) 230-8629. We are dedicated to resolving any issues swiftly and to your satisfaction.
At Captain’s Custom Shop, your satisfaction is our top priority. Our 2-year limited warranty is a testament to our commitment to delivering exceptional quality and ensuring that your custom project brings you joy for years to come. Thank you for choosing us to create something special and unique for your home.
For any questions or concerns, please don’t hesitate to reach out. We are here to support you every step of the way.
*Full warranty with all details and limitations as follows:
WARRANTY. CONTRACTOR MAKES NO EXPRESS OR IMPLIED WARRANTIES, EXCEPT AS STATED HEREIN. ALL STATED WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. Contractor warrants that all materials will be new materials, unless otherwise specifically agreed upon or disclosed, and the labor and materials supplied by Contractor will be free of defects for a period of two (2) years from the date of completion. The warranty may not be transferred or assigned. Any claim must be filed within four (4) months following expiration of the warranty period. All manufacturers’ warranties on hardware, hinges, drawer slides, and other outsourced components shall remain in force throughout their individual terms and any claims in relation to manufactured products or equipment must be made to such manufacturer.
Exclusions to the warranty: Ancillary damages. Damage caused by water, pets, fire, negligence, misuse, or acts of God. Scratches due to normal wear and tear. Naturally occurring wood characteristics, such as streaks, grain variations, knots, changing of color due to UV light. Changes due to variations in humidity such as small checks, or cracks, in the finish especially at joints between boards. These may be limited by keeping the work in a stable environment year-round. Modifications made by any party other than Captain’s Custom Shop LLC shall void this warranty.
DISCLAIMER; LIMITATION OF LIABILITY. THIS LIMITED WARRANTY IS MADE FOR THE BENEFIT OF OWNER ONLY. EXCEPT AS EXPRESSLY PROVIDED AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WORK WILL BE PROVIDED AS STATED AND CONTRACTOR MAKES NO (AND HEREBY DISCLAIMS ALL) OTHER WARRANTIES, REPRESENTATIONS, OR CONDITIONS, WHETHER WRITTEN, ORAL, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL CONTRACTOR OR ITS SUPPLIERS BE LIABLE FOR PUNITIVE, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS, LOSS OF USE, OR INTERRUPTION OF BUSINESS, WHETHER SUCH DAMAGES ARE LABELED IN TORT, CONTRACT, OR INDEMNITY, EVEN IF CONTRACTOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CONTRACTOR’S MAXIMUM LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED $10,000.
